About This Training Course

This five-day practical hands-on A+ (ESS) - CompTIA A+ (Essential Support Skills) Training Course will teach support newcomers the fundamental principles of supporting desktop and portable computers and operating systems.

This A+ (ESS) - CompTIA A+ (Essential Support Skills) Training Course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.

Subjects Covered

This A+ (ESS) - CompTIA A+ (Essential Support Skills) Training Course will cover the following subjects:

Lesson 1:
• Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices.

Lesson 2:
• Install and configure peripheral devices.

Lesson 3:
• Identify types and characteristics of portable computers.

Lesson 4:
• Install and configure Microsoft Windows 2000 and Microsoft Windows XP.

Lesson 5:
• Perform basic PC maintenance and troubleshooting.

Lesson 6:
• Understand fundamental principles of securing IT systems and working safely.

Lesson 7:
• Communicate effectively with customers.

Lesson 8:
• Install and configure print and imaging devices.

Lesson 9:
• Understand fundamental principles of implementing LANs and internet access.

Prerequisites

Students should have successfully completed PC Fundamentals or have basic experience of using a PC, Windows and browsing the Web. The following key skills are recommended:

• Use a keyboard and mouse.
• Recognise the main components of a PC (such as case, monitor, mouse, and keyboard) and different data media such as floppy disks or CD-ROMs.
• Start the computer and navigate the Desktop.
• Use Windows Explorer to create directories and subdirectories; and move, copy, or rename files and directories.
• Use Internet Explorer to view websites.

Other Information

This A+ (ESS) - CompTIA A+ (Essential Support Skills) Training Course can also be completed by the Walk-In Classroom Learning method. The New Horizons Walk-In Learning methodology was developed by industry professionals and certified trainers to provide a method of training that combines the least amount of time away from the office, with the most time dedicated to learning what they need to know.

The Walk-In Learning Approach: When students arrive at a New Horizons Walk-In centre, they are greeted by the mentor (a certified trainer with industry expertise) who will be mentoring and guiding them through their training. They are then assigned their own networked workstation containing two monitors. This environment allows for simultaneous access to the lecture delivered via recorded audio and video, and a live lab environment.

Why Walk-In Learning?

Flexible Scheduling: Flexible course schedules allow the student to determine when they attend training. The training schedule can be built around a work schedule so productivity in the workplace is maintained.

Focus on and learn relevant modules: Not every course is entirety relevant to a student’s needs. The Walk-In classroom allows you to focus on modules which are more relevant to the technology environment you work in and to your specific learning needs.

Time away from the office now reduced to ONE day blocks: Traditional ILT (Instructor Led Training) courses involved IT staff taking five continuous days out of the office to attend the course. This impacted the business and service levels. In the Walk-In classroom you can pick the days of training and create a custom attendance schedule to suit your calendar, projects and convenience.

If you need further information contact Startnextweek.com.au on 1300 728 102