About This Training Course

With customers often having many suppliers from which to choose, providing exceptional customer service is critical in helping organisations to maximise customer attraction and loyalty. This comprehensive and interactive workshop-style program helps to develop the skills and knowledge required to deliver the exceptional customer service that sets organisations apart.

Program design
Key learning content covered in the interactive facilitator-led workshop will be complemented by action plan implementation and suggested post-workshop embedding activities:

Who should attend
People who interact with either internal or external customers and who want to develop skills to maximise their opportunities to build exceptional customer relationships.

Subjects Covered

Why exceptional customer service matters
Fish! Philosophy – bringing exceptional service to life
Connecting with customers
Why customers complain and how you can turn them into advocates
Overcoming challenges to providing exceptional customer service
Personal commitments and action plan

Other Information

VECCI TERMS AND CONDITIONS 2009
More than 14 calendar days prior to event start date a participant may:
Substitute attendee
Transfer to a different course/event
Request a credit note for monies paid
Apply for a refund of monies paid ($27.50 fee applies for cheque refunds)
14 – 8 calendar days prior to event start date a participant may:
Substitute attendee
Transfer to a different course/event
Request a credit note be raised for monies paid (less $50 cancellation fee)
7 calendar days or less prior to event start date a participant may:
Substitute attendee
Payment must accompany the registration form.
VECCI reserves the right to cancel or postpone a course/event to an alternative date. All
registered participants will be offered the opportunity to transfer to the next available course/ event, or elect to receive a full credit or refund for monies paid.