Startnextweek.com.au is the home of discounted training courses. Compare these Customer Service Training courses from multiple training companies, book online now and save!
Book your course with VECCI through startnextweek.com.au now!
With customers often having many suppliers from which to choose, providing exceptional customer service is critical in helping organisations to maximise customer attraction and loyalty. This comprehensive and interactive workshop-style program helps to develop the skills and knowledge required to deliver the exceptional customer service that sets organisations apart.Program designKey learning content covered in the interactive facilitator-led workshop will be complemented by action plan implementation and suggested post-workshop embedding activities:Who should attendPeople who interact with either internal or external customers and who want to develop skills to maximise their opportunities to build exceptional customer relationships.
Why exceptional customer service mattersFish! Philosophy – bringing exceptional service to lifeConnecting with customersWhy customers complain and how you can turn them into advocatesOvercoming challenges to providing exceptional customer servicePersonal commitments and action plan
VECCI TERMS AND CONDITIONS 2009 More than 14 calendar days prior to event start date a participant may: Substitute attendee Transfer to a different course/event Request a credit note for monies paid Apply for a refund of monies paid ($27.50 fee applies for cheque refunds) 14 – 8 calendar days prior to event start date a participant may: Substitute attendee Transfer to a different course/event Request a credit note be raised for monies paid (less $50 cancellation fee) 7 calendar days or less prior to event start date a participant may: Substitute attendee Payment must accompany the registration form. VECCI reserves the right to cancel or postpone a course/event to an alternative date. All registered participants will be offered the opportunity to transfer to the next available course/ event, or elect to receive a full credit or refund for monies paid.
Course ID: 160056