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Customer Service Training
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Viewing 1 - 10 of 15 results
for Customer Service Training courses in Parramatta NSW 2150.
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Classroom Course
Dates:
Duration:
1 day
Available Places:
4
(Incl. GST)
Price:
$495.00
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"Business writing is an essential communication tool. Professional writing should be concise, accurate and appropriate for the particular business environment.
This course provides guidelines and opportunities to practice effective business writing. Mediums covered will include hardcopy print, electronic communication, memos, faxes, forms and summaries of information for inclusion in reports."
View details...
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Course ID:
283142
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Classroom Course
Dates:
Duration:
1 day
Available Places:
4
(Incl. GST)
Price:
$495.00
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You have an angry customer standing before you demanding your fix their problem - what do you do? After completing this Dealing with Difficult Customers course you will have a full suite of techniques that will assist you to calm the person down, quickly establish the nature of the problem and determine an appropriate course of action. You will specifically look at techniques that work over the phone, face to face and when corresponding in writing.
View details...
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Course ID:
284381
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Classroom Course
Dates:
Duration:
1 day
Available Places:
4
(Incl. GST)
Price:
$495.00
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Unless we have studied the art of communication most of us tend to operate on instinct when we deal with others. In this course you will become aware of the flow of communication, understand situational communication and have the opportunity to practice effective communication techniques. Completing this course will assist you to get more out of each interaction and enhance your relationships with colleagues, family and friends.
View details...
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Course ID:
283921
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Classroom Course
Dates:
Duration:
1 day
Available Places:
4
(Incl. GST)
Price:
$495.00
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In this fun and interactive course you will have the opportunity to practise a range of techniques to improve your telephone manner and ensure that you are efficient and organised.
View details...
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Course ID:
283948
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Classroom Course
Dates:
Duration:
1 day
Available Places:
4
(Incl. GST)
Price:
$495.00
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Assertiveness is being able to confidently express your ideas and needs while respecting the rights of others. In this course you will learn strategies to make positive changes to help develop the necessary skills to enable you to react positively with other people.
View details...
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Course ID:
283101
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Classroom Course
Dates:
Duration:
1 day
Available Places:
4
(Incl. GST)
Price:
$495.00
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"Business writing is an essential communication tool. Professional writing should be concise, accurate and appropriate for the particular business environment.
This course provides guidelines and opportunities to practice effective business writing. Mediums covered will include hardcopy print, electronic communication, memos, faxes, forms and summaries of information for inclusion in reports."
View details...
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Course ID:
283143
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Classroom Course
Dates:
Duration:
1 day
Available Places:
4
(Incl. GST)
Price:
$495.00
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Customers are the lifeblood of any business. This course encourages you to critically examine your business in order to ensure that its service culture and actions are truly customer centric. You will learn a range of tools and techniques to improve the first impressions as well as the lasting impressions you give to your customers, thus encouraging repeat business and referrals.
View details...
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Course ID:
283239
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Classroom Course
Dates:
Duration:
1 day
Available Places:
4
(Incl. GST)
Price:
$495.00
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Unless we have studied the art of communication most of us tend to operate on instinct when we deal with others. In this course you will become aware of the flow of communication, understand situational communication and have the opportunity to practice effective communication techniques. Completing this course will assist you to get more out of each interaction and enhance your relationships with colleagues, family and friends.
View details...
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Course ID:
283922
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Classroom Course
Dates:
Duration:
1 day
Available Places:
4
(Incl. GST)
Price:
$495.00
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You have an angry customer standing before you demanding your fix their problem - what do you do? After completing this Dealing with Difficult Customers course you will have a full suite of techniques that will assist you to calm the person down, quickly establish the nature of the problem and determine an appropriate course of action. You will specifically look at techniques that work over the phone, face to face and when corresponding in writing.
View details...
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Course ID:
284382
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Classroom Course
Dates:
Duration:
1 day
Available Places:
4
(Incl. GST)
Price:
$495.00
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In this fun and interactive course you will have the opportunity to practise a range of techniques to improve your telephone manner and ensure that you are efficient and organised.
View details...
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Course ID:
283949
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