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Customer Service Training

Customer Service Training

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Viewing 1 - 10 of 130 results for Customer Service Training courses.
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1 Communication Skills Training - The Power to Communicate Effectively with Colleagues, Customers & Stakeholders
Classroom Course
Date: 6/09/2010 - 7/09/2010
Duration: 2 Days
Available Places: 3
(Incl. GST)
Price: $1,287.00
"Clearly communicate so the message is received as Intended. We have allowed Email to become our primary communication tool in business, yet recent research suggests that over 90% of Email communication is misunderstood. This course will show why communication breaks down and how to develop the skills to communicate with definitive language and clarity."   View details...
Provided by:

Location:
Sydney CBD, Sydney CBD - TBA, Sydney, NSW, 2000
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Course ID: 276437

2 Manage Customer Service
Classroom Course
Date: 6/09/2010 - 7/09/2010
Duration: 2 Days
Available Places: 5
(Incl. GST)
Price: $1,106.00
No company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies. These service strategies complement the organisation’s business plan and will impact on its bottom line.   View details...
Provided by:

Location:
AIM Management House, Cnr Boundary & Rosa Sts, Spring Hill, QLD, 4004
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Course ID: 231340

3 Customer Service Skills
Classroom Course
Date: 6/09/2010 - 6/09/2010
Duration: 1 Day
Available Places: 5
(Incl. GST)
Price: $410.00
The customers initial impression of your organisation will be formed during the first few minutes of contact with your staff. This means all frontline staff (whether sales, service, telephonists or receptionists) should have a responsible personal commitment to quality customer service. This training course addresses the issues of how to satisfy the needs of customers to promote loyalty and generate new business through word of mouth.   View details...
Provided by:

Location:
AFEI, Level 2, 97-99 Bathurst Street, Sydney, NSW, 2000
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Course ID: 242889

4 Building Better Teams
Classroom Course
Dates:
Duration: 1 Day (7th Sep)
Available Places: 8
(Incl. GST)
Price: $435.00
This one-day workshop focuses on developing the types of skills required for effective team work, addressing the ways a team can interact, communicate, and build trust, in order become a high-power decision-making machine. With teams at the core of corporate strategy, success as an organisation can often depend on how well you and other team members operate together. Can your team solve problems effectively? Is the team enthusiastic and motivated to do its best? Do you work well together?   View details...
Provided by:

Location:
CTS Training, Level 6, 288 Edward Street, Brisbane, QLD, 4000
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Course ID: 290543

5 Effective Communication Skills
Classroom Course
Dates:
Duration: 1 day
Available Places: 5
(Incl. GST)
Price: $550.00
"Learn how to develop and maintain positive relationships in the workplace by using effective communication skills. "   View details...
Provided by:

Location:
Management Consultancy International, Level 7, 65 York Street, Sydney, NSW, 2000
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Course ID: 218001

6 Customer Service - Meeting Customer Needs
Classroom Course
Dates:
Duration: 1 day
Available Places: 5
(Incl. GST)
Price: $630.00
Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met. This workshop will provide participants with the knowledge and skills to ensure that products and services are delivered and maintained to standards agreed by the organisation and the customer.   View details...
Provided by:

Location:
Australian Institute Of Management, 215 Pacific Highway, North Sydney, NSW, 2060
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Course ID: 216878

7 Dealing with Difficult People and Situations
Classroom Course
Dates:
Duration: 1 Day
Available Places: 4
(Incl. GST)
Price: $553.00
"This program is designed to provide participants with skills, techniques and strategies to professionally and confidently deal with difficult people and situations, whether this involves an aggressive client or customer, or, an abrupt or discourteous employer or employee"   View details...
Provided by:

Location:
AIM Management House, Cnr Boundary & Rosa Sts, Spring Hill, QLD, 4004
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Course ID: 231224

8 Exceptional Customer Service
Classroom Course
Dates:
Duration: 2 days
Available Places: 5
(Incl. GST)
Price: $1,115.00
The image and reputation of an organisation depends largely on the abilities and desires of its staff to maintain the highest standards of service to everyone who makes an enquiry, request, purchase or complaint.   View details...
Provided by:

Location:
Barton ACT, Lvl 3, Engineering House, 11 National Circuit, Barton, ACT, 2600
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Course ID: 216995

9 Exceptional Customer Service
Classroom Course
Date: 13/09/2010 - 14/09/2010
Duration: 2 days
Available Places: 5
(Incl. GST)
Price: $1,115.00
The image and reputation of an organisation depends largely on the abilities and desires of its staff to maintain the highest standards of service to everyone who makes an enquiry, request, purchase or complaint.   View details...
Provided by:

Location:
Australian Institute Of Management, 215 Pacific Highway, North Sydney, NSW, 2060
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Course ID: 216994

10 Telephone Techniques
Classroom Course
Free parking Public Transport
Date: 14/09/2010 - 14/09/2010
Duration: 1 full day
Available Places: 5
RRP: $395.00
(Incl. GST)
Price: $345.00
Discount: 13%
A one day telephone skills workshop designed to improve telephone techniques, communication skills, and present a professional customer focussed image for your organisation. The first few seconds of a telephone conversation can either create a positive or negative image for your company. This telephone skills workshop will ensure that you get it right first time, every time.   View details...
Provided by:

Location:
Customer Contact Solutions, West End, Unit 5 Level 1 - 88 Boundary St, West End, QLD, 4101
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Course ID: 302952
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