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Telephone Skills

Personal Development Training available in Canberra, Sydney, Brisbane, Melbourne. Personal Development Training, Communication Skills, Conflict Resolution, Life Skills, Problem Solving, Public Speaking, Time Management, Work & Home Life Balance Training courses will ensure you attain all the necessary skills and qualifications to improve your personal development.

Book your course to become skilled and qualified in Personal Development today! Check below for a range of courses or call 1300 722 640 and we can find the right Personal Development course for you.

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1 Professional Telephone Techniques

Classroom Course

Dates:

Times : 9:00 AM - 12:00 PM

Duration: 1/2 day

Available Places: 10

(GST Exempt)

Price: $225.00

Arm yourself with practical verbal strategies to tackle all sorts of customers over the phone. Learn how to deal with angry and aggressive customers in a professional manner. This short training course is for sales and call centre staff, receptionists and customer service representatives who want to learn simple phone etiquette in the workplace. View details...